Privacy and Cookies Policy

Last updated: 4th November 2026

This policy explains how RHP Renovations uses personal information when you visit our website, contact us or use our services.

Who we are

RHP Renovations Limited is responsible for the personal information we use. We are registered in Scotland (SC811882) at 2–4 Salamander Place, Edinburgh, EH6 7JB.

Enquiries and customer records

When you use our contact form, Squarespace processes your name, email address and message and sends a notification to info@rhprenovations.co.uk. We handle enquiries and replies by email using Google Workspace (Gmail), which hosts our business email accounts and stores our email correspondence. If you go ahead with work, we add relevant details to Xero for quotes, invoices and business records.

Depending on your enquiry or project, we may collect your contact details, property address, information about the work, survey notes, photographs, correspondence, quotes and payment records. We usually collect these from you. Someone acting for you, such as a property agent, may also provide relevant details.

We use this information to respond to enquiries, arrange surveys and prepare quotes at your request before entering into a contract, and to carry out agreed work under that contract. We keep financial records where the law requires it. We rely on our legitimate interests to maintain relevant project history, help returning customers and handle complaints or disputes. We may be unable to quote or carry out work without the information we need.

Visiting our website

Squarespace hosts our website and receives technical information such as your IP address, browser, device and network details, the page you came from and the pages you view. We rely on our legitimate interests to operate and protect the website. Squarespace also explains its own use of visitor information in its privacy policy.

Squarespace also serves the website’s font files. We use Google reCAPTCHA on the contact form to protect against spam and abuse. Google may receive technical information about your browser, device and interaction with the form. See Google’s privacy policy.

Who receives your information

We use Squarespace for website hosting and forms, Google Workspace (Gmail) for business email, enquiries and correspondence, and Xero and our accountant for quotes, invoices or accounting as appropriate.

We may share relevant details with suppliers, subcontractors, insurers, advisers or authorities where needed for the work, a dispute or a legal obligation.

Processing outside the UK

Squarespace may process information outside the UK, including in the United States. Its data processing terms describe the UK Extension to the EU–US Data Privacy Framework and contractual safeguards where applicable.

Google may also process information held in our Google Workspace email accounts outside the UK. Google’s Cloud Data Processing Addendum sets out its data protection commitments and the safeguards applicable to international transfers.

How long we keep information

Enquiries that don’t go ahead: We keep correspondence while we deal with your enquiry and any follow-up. We delete it when it is no longer needed, unless there is a specific reason to retain it, such as a complaint or legal requirement.
Customer and project records: We keep relevant details where needed to refer to previous work, provide aftercare, help returning customers or deal with a dispute. We consider how recently we worked with you, any ongoing work or aftercare and any legal obligations when deciding what to keep.
Accounting records: We generally keep relevant company accounting records for six years from the end of the last financial year they relate to, or longer where required. This period applies to accounting records.

Your rights

Depending on how we use your information, you can ask for access, correction, deletion, restriction or a portable copy. You can withdraw consent at any time where we rely on it. This does not affect how we used information before you withdrew consent.

You can object to processing based on our legitimate interests and can object to direct marketing at any time.

Contact info@rhprenovations.co.uk to exercise your rights. You can also complain to the Information Commissioner’s Office.

Cookies and similar technologies

Cookies are small files stored on your device. Our website uses them to support essential functions and, depending on your choices and our settings, to measure how the site is used.

Essential cookies

Squarespace uses necessary cookies to deliver and secure the site and, where enabled, remember your cookie preferences. These functions do not require consent where the cookies are strictly necessary.

Optional analytics and performance cookies

We use Squarespace Analytics to understand website traffic and the types of device visitors use, such as mobile, computer or tablet. Squarespace’s individual Activity Log is turned off.

Optional analytics cookies are used only if you allow them. Choose Accept all, Decline all or Manage cookies on the banner. Decline all rejects optional cookies; essential cookies remain active. You can change your choice using Cookie Preferences.

Squarespace’s cookie guide lists its cookie names, purposes and durations.

Instagram content and social media links

We display recent posts from our Instagram account on the homepage using Squarespace’s built-in Instagram integration. The preview images are hosted by Squarespace and link to the original Instagram posts.

Our website also links to our Facebook and Instagram pages. If you follow these links or open a post on Instagram, you leave our website and the relevant social media provider’s own privacy and cookie policies apply.